Frequently asked questions
- General Queries
- Size-Related Queries
- Order Placement Queries
- Customization Queries
- Nangalia Ruchira Promo Code Queries
- Credit Voucher/ Credit Note Queries
- Payment Queries
- Shipping & Delivery Queries
- Returns, Replacements & Refunds Queries
- What is Nangalia Ruchira?
- Nangalia Ruchira is an ethnic and Indo-Western fusion fashion brand known for offering a wide range of clothing, including festive, casual, and formal wear, catering to all body types, including plus sizes.
- Where are your products manufactured?
- Our products are proudly manufactured in Jaipur - India, with a focus on quality craftsmanship and attention to detail.
- Do you offer both Western and ethnic wear?
- Yes, we offer a unique blend of Western and ethnic wear, allowing you to choose from a range of styles perfect for various occasions.
- How often do you update your collection?
- We update our collection seasonally and also introduce special edition pieces for festivals and other significant events throughout the year.
- Can I find plus-size options on your website?
- Absolutely! We are committed to inclusivity, and all our collections are available in sizes ranging from XS to 6XL.
- What materials do you use for your clothing?
- We use high-quality materials, including natural fabrics like cotton, silk, linen and sustainable blends, ensuring comfort, durability, and style.
- Are your products environmentally friendly?
- We strive to incorporate sustainable practices in our production process, minimizing waste to reduce our environmental impact.
- How can I stay updated with your latest collections and offers?
- You can stay updated by following us on social media channels, and checking our website for the latest updates.
- Do you have a physical store?
- Currently, we operate online, providing you with a seamless shopping experience from the comfort of your home.
- How can I contact customer support?
- You can contact our customer support team via email at care@nangaliaruchira.com. We’re here to help with any queries or concerns you may have.
- How do I choose the right size?
- Check our comprehensive size chart on every product page for guidance. If you’re unsure, feel free to reach out to our customer support team for assistance.
- Do you offer size charts for all products?
- Yes, size charts are available for all our products to help you find the perfect fit.
- What if the size I ordered doesn’t fit?
- If the size you ordered doesn’t fit, you can request an exchange or return within our specified return period. For exchanged products, we will provide a credit note. Please review our return policy for complete details.
- Are plus sizes available in all collections?
- Yes, all our collections include plus-size options to ensure that everyone can enjoy our designs.
- Do you offer custom sizing?
- We do offer custom sizing for selected products. Please contact us through email care@nangaliaruchira.com with your requirements.
- How do I measure myself for your clothing?
- We provide a measuring guide on our website that explains how to measure yourself accurately to ensure a perfect fit.
- Is there a guide for understanding your size chart?
- Yes, we offer a comprehensive guide that explains our size chart and fit of the dress, making it easy for you to choose the right size.
- Can I order different sizes for tops and bottoms in a set?
- Yes, you can order different sizes for tops and bottoms where this option is available. For customized size combinations, please email us at care@nangaliaruchira.com.
- What is the difference between standard and plus sizes?
- Our standard sizes range from XS to XL, while plus sizes extend from 2XL to 6XL. Both ranges are designed to flatter different body shapes.
- Do you provide size assistance for online shoppers?
- Yes, we do! Our chatbot can guide you to the size chart on our website for quick reference. Plus, our customer service team is also available to provide any additional support you might need.
- How do I place an order on your website?
- Placing an order is simple! Browse our collection, select your desired items, choose your size, and add them to your cart. Proceed to checkout, enter your shipping details, and make the payment to complete your order.
- Can I modify my order after placing it?
- You can modify your order within 24 hours of placing it by contacting our customer support team. Please note that modifications may not be possible for certain items, especially if customization is involved.
- Is it possible to cancel my order?
- Orders can only be canceled if they are Cash on Delivery (COD). Unfortunately, prepaid orders cannot be canceled once they are placed.
- How do I track my order?
- After your order is shipped, you will receive an WhatsApp message and an email with the tracking details. You can use this information to track your order on our website or the courier's website.
- Can I place an order over the phone?
- Yes, you can place an order over the phone by contacting our customer support team. They will guide you through the process and assist with any questions you may have.
- What should I do if I encounter an issue during checkout?
- If you encounter an error during checkout, please take a screenshot and send it to us. This will help us analyze the problem and assist you in resolving it as quickly as possible.
- Do I need to create an account to place an order?
- Creating an account is not mandatory; however, it is recommended. With an account, you can easily track your orders, save your preferences, and enjoy a quicker checkout process for future purchases.
- How do I know if my order was successful?
- After placing an order, you will receive a confirmation WhatsApp message with the details of your purchase.
- Can I add items to an existing order?
- Once an order is placed, adding items is not possible. However, you can place a new order for any additional items you wish to purchase.
- What happens if an item I want is out of stock?
- If an item is out of stock, you can email us or send a message on Instagram regarding the outfit. We’ll keep you updated on the restock and notify you as soon as it’s available again.
- Do you offer customization options?
- Yes, we offer size customization options. You can customize the length and width of the garments to ensure a perfect fit. However, we do not offer customization for entirely new styles or designs, as we focus on bulk production.
- How can I request a custom order?
- To request size customization, please send us an email at care@nangliaruchira.com with your specific requirements. Our team will assist you in getting the perfect fit.
- Can I customize the size of a garment?
- Yes, custom sizing is available for selected garments. Please provide your measurements, and we’ll create a piece tailored to your specifications.
- Are there additional charges for customization?
- Customization may involve additional charges, depending on the complexity of the request. We’ll provide a quote before proceeding with your order.
- How long does customization take?
- Size customization typically takes an additional 1-2 weeks on top of standard production time. We’ll provide an estimated timeline when you place your order.
- Can I customize both Western and ethnic wear?
- Yes, customization is available for both Western and ethnic wear options.
- Can I make changes to a customized order after it's placed?
- Once a customization request has been confirmed and production has started, changes may not be possible. Please ensure all details are correct when placing your order.
- Do you offer embroidery or print customization?
- No, we don't offer embroidery and print customization.
- Is there a minimum order quantity for custom pieces?
- Generally, there is no minimum order quantity for custom pieces, but it depends on the specific request. Please contact us for more information.
- How can I ensure the custom size will fit me perfectly?
- To ensure a perfect fit, please provide accurate measurements when requesting customization. Our team is available to guide you through the measurement process if needed.
- How do I apply a promo code?
- Enter the promo code in the designated field at checkout page, and the discount will be applied to your order.
- Can I use multiple promo codes on one order?
- Typically, only one promo code can be used per order unless otherwise specified in the promotion’s terms.
- Where can I find promo codes for Nangalia Ruchira?
- Promo codes can be found on our website at the checkout page or through social media channels.
- Do promo codes apply to sale items?
- Yes, promo codes apply to sale items as well. For example, you may receive an extra discount on prepaid orders. Any additional offers will be mentioned on the checkout page.
- Why isn’t my promo code working?
- If your promo code isn’t working, please check the expiration date, terms, and conditions, or contact our customer support for assistance.
- Can I use a promo code after placing an order?
- Promo codes cannot be applied after an order has been placed. Please ensure to enter it during checkout.
- Are there any restrictions on promo code usage?
- Some promo codes may have restrictions, such as minimum order value or being valid on specific collections only.
- Do you offer first-time customer discounts?
- Yes, we often offer special discounts for first-time customers.
- Can promo codes be applied to custom orders?
- Promo codes generally do not apply to custom orders unless stated otherwise.
- How often do you release new promo codes?
- We release new promo codes periodically, so be sure to check our website or subscribe to our newsletter for updates.
- What is a credit voucher/credit note?
- A credit voucher/credit note is a form of store credit that you receive, typically when you return an item. It can be used as a payment method for future purchases from our online store.
- How can I receive a credit voucher/credit note?
- You can receive a credit voucher/credit note when you return an item.
- How do I use my credit voucher/credit note?
- To use your credit voucher/credit note, simply enter the voucher code at checkout, or select it as a payment method during your online purchase. The voucher amount will be deducted from your total order value.
- Is there an expiration date for my credit voucher/credit note?
- Yes, credit vouchers/credit notes typically have an expiration date. The validity period will be (3 months) as mentioned in the email. Please ensure you use it within the specified time-frame.
- Can I use my credit voucher/credit note for partial payments?
- Yes, you can use your credit voucher/credit note for partial payments. If your purchase amount exceeds the voucher value, you can pay the remaining balance using another payment method.
- What payment methods do you accept?
- We accept various payment methods, including credit/debit cards, UPI, digital wallets, and net banking.
- Is it safe to enter my payment information on your site?
- Yes, our website uses secure encryption technology to ensure your payment information is protected.
- Can I pay using UPI or digital wallets?
- Yes, we accept UPI and digital wallet payments for your convenience.
- Do you offer Cash on Delivery (COD)?
- Yes, Cash on Delivery (COD) is available PAN India. However, COD is not available for international orders as of now.
- What should I do if my payment fails?
- If your payment fails, please try again after verifying your payment details. If the issue persists, send us a screenshot of the problem via email or WhatsApp, and our customer support team will assist you.
- Is there an EMI option available for large orders?
- Currently, we do not offer an EMI option directly on our website.
- Do you store my payment information?
- No, we do not store your payment information. All transactions are processed securely, and your payment details are not saved on our site.
- How do I apply for a gift card during checkout?
- Enter the gift card code in the designated field during checkout, and the amount will be deducted from your total.
- Can I split payments between multiple methods?
- Currently, we do not offer the option to split payments between multiple methods. You can choose one payment method for each order.
- Are there any additional charges for international payments?
- International payments may incur additional charges depending on your bank or payment provider. Please check with them for any fees associated with international transactions.
- What are your shipping charges?
- Shipping charges vary based on your location and the size of your order. The exact amount will be calculated at checkout.
- Do you offer free shipping?
- Yes, we offer free shipping on orders above a certain value. Please check our website for the latest free shipping offers and conditions.
- How long will it take to receive my order?
- Delivery times depend on your location. Generally, orders within India are delivered within 4-5 business days, while international orders may take 7-10 business days.
- Do you ship internationally?
- Yes, we ship internationally to several countries. Shipping charges and delivery times will be calculated at checkout based on your location.
- How can I track my shipment?
- Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the courier’s tracking page.
- What should I do if my order hasn’t arrived?
- If your order hasn’t arrived within the expected time frame, please contact our customer support team, and we will assist you in tracking your package.
- Can I expedite my shipping?
- Yes, you can expedite your shipping based on stock availability. Please mention your request in an email to care@nangaliaruchira.com.
- What happens if my package is lost or damaged?
- If your package is lost or damaged during shipping, please contact us immediately. We will work with the courier to resolve the issue and ensure you receive your order.
- Do you offer contactless delivery?
- Yes, we offer contactless delivery for your safety and convenience.
- Can I change my delivery address after placing an order?
- If you need to change your delivery address, please contact us within 24 hours. Changes can only be made if the order has not yet been shipped.
- What is your return policy?
- We accept returns within 48 hours of receiving the parcel, as long as the items are unused, unworn, and in their original packaging. Please note that customized items are not eligible for return.
- How do I initiate a return?
- To initiate a return, contact our customer support team with your order details. They will guide you through the return process.
- Can I exchange an item instead of returning it?
- Yes, exchanges are available. You will receive a credit note/voucher that can be used to select a different item. Please follow the return process and specify the item you’d like to purchase with your credit note/voucher
- What items are eligible for return?
- Items that are unused, unworn, and in their original packaging are eligible for return. Customized or final sale items cannot be returned.
- How long do I have to return an item?
- You have 2 days from the date of delivery to return an item. Please ensure the item is in its original condition for a successful return.
- General Queries
- Size-Related Queries
- Order Placement Queries
- Customization Queries
- Nangalia Ruchira Promo Code Queries
- Credit Voucher/ Credit Note Queries
- Payment Queries
- Shipping & Delivery Queries
- Returns, Replacements & Refunds Queries
General Queries
- What is Nangalia Ruchira?
- Nangalia Ruchira is an ethnic and Indo-Western fusion fashion brand known for offering a wide range of clothing, including festive, casual, and formal wear, catering to all body types, including plus sizes.
- Where are your products manufactured?
- Our products are proudly manufactured in Jaipur - India, with a focus on quality craftsmanship and attention to detail.
- Do you offer both Western and ethnic wear?
- Yes, we offer a unique blend of Western and ethnic wear, allowing you to choose from a range of styles perfect for various occasions.
- How often do you update your collection?
- We update our collection seasonally and also introduce special edition pieces for festivals and other significant events throughout the year.
- Can I find plus-size options on your website?
- Absolutely! We are committed to inclusivity, and all our collections are available in sizes ranging from XS to 6XL.
- What materials do you use for your clothing?
- We use high-quality materials, including natural fabrics like cotton, silk, linen and sustainable blends, ensuring comfort, durability, and style.
- Are your products environmentally friendly?
- We strive to incorporate sustainable practices in our production process, minimizing waste to reduce our environmental impact.
- How can I stay updated with your latest collections and offers?
- You can stay updated by following us on social media channels, and checking our website for the latest updates.
- Do you have a physical store?
- Currently, we operate online, providing you with a seamless shopping experience from the comfort of your home.
- How can I contact customer support?
- You can contact our customer support team via email at care@nangaliaruchira.com. We’re here to help with any queries or concerns you may have.
Size-Related Queries
- How do I choose the right size?
- Check our comprehensive size chart on every product page for guidance. If you’re unsure, feel free to reach out to our customer support team for assistance.
- Do you offer size charts for all products?
- Yes, size charts are available for all our products to help you find the perfect fit.
- What if the size I ordered doesn’t fit?
- If the size you ordered doesn’t fit, you can request an exchange or return within our specified return period. For exchanged products, we will provide a credit note. Please review our return policy for complete details.
- Are plus sizes available in all collections?
- Yes, all our collections include plus-size options to ensure that everyone can enjoy our designs.
- Do you offer custom sizing?
- We do offer custom sizing for selected products. Please contact us through email care@nangaliaruchira.com with your requirements.
- How do I measure myself for your clothing?
- We provide a measuring guide on our website that explains how to measure yourself accurately to ensure a perfect fit.
- Is there a guide for understanding your size chart?
- Yes, we offer a comprehensive guide that explains our size chart and fit of the dress, making it easy for you to choose the right size.
- Can I order different sizes for tops and bottoms in a set?
- Yes, you can order different sizes for tops and bottoms where this option is available. For customized size combinations, please email us at care@nangaliaruchira.com.
- What is the difference between standard and plus sizes?
- Our standard sizes range from XS to XL, while plus sizes extend from 2XL to 6XL. Both ranges are designed to flatter different body shapes.
- Do you provide size assistance for online shoppers?
- Yes, we do! Our chatbot can guide you to the size chart on our website for quick reference. Plus, our customer service team is also available to provide any additional support you might need.
Order Placement Queries
- How do I place an order on your website?
- Placing an order is simple! Browse our collection, select your desired items, choose your size, and add them to your cart. Proceed to checkout, enter your shipping details, and make the payment to complete your order.
- Can I modify my order after placing it?
- You can modify your order within 24 hours of placing it by contacting our customer support team. Please note that modifications may not be possible for certain items, especially if customization is involved.
- Is it possible to cancel my order?
- Orders can only be canceled if they are Cash on Delivery (COD). Unfortunately, prepaid orders cannot be canceled once they are placed.
- How do I track my order?
- After your order is shipped, you will receive an WhatsApp message and an email with the tracking details. You can use this information to track your order on our website or the courier's website.
- Can I place an order over the phone?
- Yes, you can place an order over the phone by contacting our customer support team. They will guide you through the process and assist with any questions you may have.
- What should I do if I encounter an issue during checkout?
- If you encounter an error during checkout, please take a screenshot and send it to us. This will help us analyze the problem and assist you in resolving it as quickly as possible.
- Do I need to create an account to place an order?
- Creating an account is not mandatory; however, it is recommended. With an account, you can easily track your orders, save your preferences, and enjoy a quicker checkout process for future purchases.
- How do I know if my order was successful?
- After placing an order, you will receive a confirmation WhatsApp message with the details of your purchase.
- Can I add items to an existing order?
- Once an order is placed, adding items is not possible. However, you can place a new order for any additional items you wish to purchase.
- What happens if an item I want is out of stock?
- If an item is out of stock, you can email us or send a message on Instagram regarding the outfit. We’ll keep you updated on the restock and notify you as soon as it’s available again.
Customization Queries
- Do you offer customization options?
- Yes, we offer size customization options. You can customize the length and width of the garments to ensure a perfect fit. However, we do not offer customization for entirely new styles or designs, as we focus on bulk production.
- How can I request a custom order?
- To request size customization, please send us an email at care@nangliaruchira.com with your specific requirements. Our team will assist you in getting the perfect fit.
- Can I customize the size of a garment?
- Yes, custom sizing is available for selected garments. Please provide your measurements, and we’ll create a piece tailored to your specifications.
- Are there additional charges for customization?
- Customization may involve additional charges, depending on the complexity of the request. We’ll provide a quote before proceeding with your order.
- How long does customization take?
- Size customization typically takes an additional 1-2 weeks on top of standard production time. We’ll provide an estimated timeline when you place your order.
- Can I customize both Western and ethnic wear?
- Yes, customization is available for both Western and ethnic wear options.
- Can I make changes to a customized order after it's placed?
- Once a customization request has been confirmed and production has started, changes may not be possible. Please ensure all details are correct when placing your order.
- Do you offer embroidery or print customization?
- No, we don't offer embroidery and print customization.
- Is there a minimum order quantity for custom pieces?
- Generally, there is no minimum order quantity for custom pieces, but it depends on the specific request. Please contact us for more information.
- How can I ensure the custom size will fit me perfectly?
- To ensure a perfect fit, please provide accurate measurements when requesting customization. Our team is available to guide you through the measurement process if needed.
Nangalia Ruchira Promo Code Queries
- How do I apply a promo code?
- Enter the promo code in the designated field at checkout page, and the discount will be applied to your order.
- Can I use multiple promo codes on one order?
- Typically, only one promo code can be used per order unless otherwise specified in the promotion’s terms.
- Where can I find promo codes for Nangalia Ruchira?
- Promo codes can be found on our website at the checkout page or through social media channels.
- Do promo codes apply to sale items?
- Yes, promo codes apply to sale items as well. For example, you may receive an extra discount on prepaid orders. Any additional offers will be mentioned on the checkout page.
- Why isn’t my promo code working?
- If your promo code isn’t working, please check the expiration date, terms, and conditions, or contact our customer support for assistance.
- Can I use a promo code after placing an order?
- Promo codes cannot be applied after an order has been placed. Please ensure to enter it during checkout.
- Are there any restrictions on promo code usage?
- Some promo codes may have restrictions, such as minimum order value or being valid on specific collections only.
- Do you offer first-time customer discounts?
- Yes, we often offer special discounts for first-time customers.
- Can promo codes be applied to custom orders?
- Promo codes generally do not apply to custom orders unless stated otherwise.
- How often do you release new promo codes?
- We release new promo codes periodically, so be sure to check our website or subscribe to our newsletter for updates.
Credit Voucher/ Credit Note Queries
- What is a credit voucher/credit note?
- A credit voucher/credit note is a form of store credit that you receive, typically when you return an item. It can be used as a payment method for future purchases from our online store.
- How can I receive a credit voucher/credit note?
- You can receive a credit voucher/credit note when you return an item.
- How do I use my credit voucher/credit note?
- To use your credit voucher/credit note, simply enter the voucher code at checkout, or select it as a payment method during your online purchase. The voucher amount will be deducted from your total order value.
- Is there an expiration date for my credit voucher/credit note?
- Yes, credit vouchers/credit notes typically have an expiration date. The validity period will be (3 months) as mentioned in the email. Please ensure you use it within the specified time-frame.
- Can I use my credit voucher/credit note for partial payments?
- Yes, you can use your credit voucher/credit note for partial payments. If your purchase amount exceeds the voucher value, you can pay the remaining balance using another payment method.
Payment Queries
- What payment methods do you accept?
- We accept various payment methods, including credit/debit cards, UPI, digital wallets, and net banking.
- Is it safe to enter my payment information on your site?
- Yes, our website uses secure encryption technology to ensure your payment information is protected.
- Can I pay using UPI or digital wallets?
- Yes, we accept UPI and digital wallet payments for your convenience.
- Do you offer Cash on Delivery (COD)?
- Yes, Cash on Delivery (COD) is available PAN India. However, COD is not available for international orders as of now.
- What should I do if my payment fails?
- If your payment fails, please try again after verifying your payment details. If the issue persists, send us a screenshot of the problem via email or WhatsApp, and our customer support team will assist you.
- Is there an EMI option available for large orders?
- Currently, we do not offer an EMI option directly on our website.
- Do you store my payment information?
- No, we do not store your payment information. All transactions are processed securely, and your payment details are not saved on our site.
- How do I apply for a gift card during checkout?
- Enter the gift card code in the designated field during checkout, and the amount will be deducted from your total.
- Can I split payments between multiple methods?
- Currently, we do not offer the option to split payments between multiple methods. You can choose one payment method for each order.
- Are there any additional charges for international payments?
- International payments may incur additional charges depending on your bank or payment provider. Please check with them for any fees associated with international transactions.
Shipping & Delivery Queries
- What are your shipping charges?
- Shipping charges vary based on your location and the size of your order. The exact amount will be calculated at checkout.
- Do you offer free shipping?
- Yes, we offer free shipping on orders above a certain value. Please check our website for the latest free shipping offers and conditions.
- How long will it take to receive my order?
- Delivery times depend on your location. Generally, orders within India are delivered within 4-5 business days, while international orders may take 7-10 business days.
- Do you ship internationally?
- Yes, we ship internationally to several countries. Shipping charges and delivery times will be calculated at checkout based on your location.
- How can I track my shipment?
- Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the courier’s tracking page.
- What should I do if my order hasn’t arrived?
- If your order hasn’t arrived within the expected time frame, please contact our customer support team, and we will assist you in tracking your package.
- Can I expedite my shipping?
- Yes, you can expedite your shipping based on stock availability. Please mention your request in an email to care@nangaliaruchira.com.
- What happens if my package is lost or damaged?
- If your package is lost or damaged during shipping, please contact us immediately. We will work with the courier to resolve the issue and ensure you receive your order.
- Do you offer contactless delivery?
- Yes, we offer contactless delivery for your safety and convenience.
- Can I change my delivery address after placing an order?
- If you need to change your delivery address, please contact us within 24 hours. Changes can only be made if the order has not yet been shipped.
Returns, Replacements & Refunds Queries
- What is your return policy?
- We accept returns within 48 hours of receiving the parcel, as long as the items are unused, unworn, and in their original packaging. Please note that customized items are not eligible for return.
- How do I initiate a return?
- To initiate a return, contact our customer support team with your order details. They will guide you through the return process.
- Can I exchange an item instead of returning it?
- Yes, exchanges are available. You will receive a credit note/voucher that can be used to select a different item. Please follow the return process and specify the item you’d like to purchase with your credit note/voucher
- What items are eligible for return?
- Items that are unused, unworn, and in their original packaging are eligible for return. Customized or final sale items cannot be returned.
- How long do I have to return an item?
- You have 2 days from the date of delivery to return an item. Please ensure the item is in its original condition for a successful return.
